The geographic module integrated to Eventus Workforce Management provides a perfect solution for location based despatching and also to support the online monitoring of service technicians.  In addition to monitoring it has an extended user interface for dispatching and task execution as geographic information is also be used for task prioritizing, where for example task distances are counted into task priority calculation. Geographic Module of Eventus greatly enhances the ease-of-use of the system. On task dispatching screen dispatcher have geographic overview on all tasks and executors, so they can easily allocate technicians to tasks to be undertaken. After selecting a pair of them, recommended route and estimated travel time is shown on the screen. Eventus Workforce Management System provides possibility for the technician to “self-dispatch” the next task to execute or they can also use the automated dispatching, which is also available in Eventus. All the dispatching algorithms implemented in Workforce processes can use geographic information about tasks, executors and technical areas. Among many other parameters, geographic information can also be used for prioritizing technician’s tasks. Since the system is able to trace technicians, the execution of tasks can be managed with better (shorter travelling distance/time) position. On the dispatcher's GUI it is possible to list technicians by current position according to the location of the task to be executed. Privileged users can check the daily track log of task executors on “GPS track log” screen. Technicians can be checked whether they have passed the task execution places at the appropriate times. Delay in arrival to a confirmed meeting point (task) will be displayed with different colors in the map.

Fornax delivered the Eventus Workflow and Workforce Management System which covers entire work with universal processes. Entire workflows can be seen, accurately measured and evaluated moving from manually controlled and experience based operation to automatic processes introducing performance measurements and result oriented approach at technicians. All employees can work fully independently and rely on Eventus. From now on resolution of problems in the same category does not depend on particular employee knowledge of a given geographical area, infrastructure or equipment. Dispatching of the tasks is extensively automated based on objective parameters with manual corrections only if necessary. Android mobile client is able to reach high utilization of human resources through allocation of tasks where there is demand. Realization of tasks and efficiency can be transparently followed in real time and based on the escalation mechanism can be triggered. Eventus is able to increase the customer satisfaction index by decreased waiting time. Regardless of location all data are available at any time and there is no need for repetitive work done by employees. All KPIs and reports are automatically prepared, calculated and reported.

As a result of several years of development, after accumulating know-how from international implementations, Eventus 3.0 is finally ready to provide critical Workflow and Workforce Management support for telecom companies. Hungary-based Fornax has been involved in the workflow industry since 1992. After working with several technologies, development projects and implementations, the company decided to release its own out-of-the-box Workflow and Workforce Management System. Eventus is the third version of Fornax’s workflow system, originally a custom-made application for Deutsche Telecom’s two affiliates, Matáv and HT, the Hungarian and Croatian Telecom companies. Eventus is an integrated Workflow and Workforce Management System designed to dramatically increase the work efficiency of telecom companies. Due to its functions and architecture, Eventus has the added advantage that it can also play a significant role in the integration of enterprise applications. Fornax provides a full range of related services to accompany the product and ease identification and implementation of the best solution.